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How do I return an item?

We are very sorry if you did not find everything satisfactory with your order. Customers can return physical products within 30 days of purchase. Bundled and digital products currently cannot be returned. Please contact Customer Service for more information about returning an item.

Vouchers cannot be returned.  All CompTIA voucher purchases are final.  Please make sure that you have selected the correct testing center and the correct number of vouchers.  Vouchers are only available for purchase and use in North America.

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Customer Service Contact Information

Refund Process
Once your return has been "authorized" by Customer Service, you may receive an RMA from Customer Service. You can use this RMA to return products to the address specified on the RMA. Once the product has been received and verified, we will credit your account within 7 to 10 business days.